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Resources

US Customs & Border Protection

CBP Information Center

Need answers? We recommend you first use our CBP Information Center website at help.cbp.gov, which has more than 500 answers about CBP policies and procedures.

The CBP Information Center is open Monday–Friday, 8:30 a.m.–8 p.m. Eastern Time.

Canada Border Services Agency

Before you contact us, please review the help topics.

Phone

We can help with:

  • general questions about Advance Declaration in ArriveCAN

  • basic problem solving

  • guiding you through Advance Declaration in ArriveCAN

Hours of operation

7 am to 7 pm ET, Monday to Friday.

Closed on statutory holidays and weekends.

Contact information

Services are offered in English and French.

  • Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)

  • Teletypewriter (TTY): 1-866-335-3237 (Canada and U.S. only)

  • Outside Canada or the U.S.: 1-204-983-3500 or 1-506-636-5064 (long distance charges apply)

Traveling in Europe, this link is very important if you plan to go to Switzerland 

 

For Switzerland: https://www.ch.ch/en/vehicles-and-traffic/how-to-behave-in-road-traffic/motorway-vignette/ 

 

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TRAVELING TO US, CANADA, EUROPE and the UK

LINKS for Travel Permits

 

Foreigners traveling to USA, Canada, UK and Europe all need to apply for travel authorization for yourself as a person.

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Here are the links to review:

 

USA: https://esta.cbp.dhs.gov/

 

CANADA: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

 

UK: https://www.gov.uk/guidance/apply-for-an-electronic-travel-authorisation-eta

 

EUROPE: https://travel-europe.europa.eu/etias_en

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International Driving Permit (International Driver's license information.)

Several European countries require an International Driving Permit (IDP) in addition to your US driver's license. This includes countries like Austria, Bulgaria, Czech Republic, Estonia, Greece, Hungary, Italy, Poland, Romania, Slovenia, Slovakia, and Spain. 

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Find out if you need an International Driver's License or "IDP" (International Driving Permit

https://internationaldrivingpermit.org/

About Carnets

We have found Boomerang Carnets Website to be very helpful in understanding carnets. 

 

ATA Carnets - Click here to learn more about what countries require ATA Carnets and reach out to them if you have questions.

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Carnet de Passages - Click here to learn more about CDPs and reach out to them if you have questions.

 

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